How to Handle Breakdowns or Accidents While RVing in Australia

Travelling around Australia in an RV offers freedom, flexibility, and unforgettable scenery—from remote outback highways to coastal drives and everything in between. But even the most well-prepared travellers can face unexpected challenges on the road. Whether it’s a flat tyre in the middle of the Nullarbor, an overheated engine near Kakadu, or a minor collision in a caravan park, breakdowns and accidents are an unavoidable part of RV life.

For first-time RVers, these situations can feel overwhelming. Even seasoned travellers might find themselves in unfamiliar territory, especially when it comes to handling incidents in remote regions or navigating insurance and roadside services. But with the right knowledge and preparation, you can respond to emergencies calmly, safely, and efficiently.

This comprehensive guide walks you through exactly what to do if your RV breaks down or you’re involved in an accident in Australia. From immediate safety steps and contacting roadside assistance to handling insurance claims and dealing with remote-area emergencies, you’ll find everything you need to stay in control and get back on the road with confidence.

Common Reasons for RV Breakdowns in Australia

Even the most reliable RVs can experience issues—especially when covering thousands of kilometres across Australia’s varied terrain. Understanding the most common causes of breakdowns can help you prevent problems or identify what’s gone wrong quickly.

Flat Tyres and Blowouts

Punctures and blowouts are among the most frequent RV issues, particularly on outback roads where sharp gravel, heat, or sudden potholes can wreak havoc. Under-inflated or worn tyres are more prone to failure. Always check tyre pressure and condition before each leg of your trip.

Battery Drain or Electrical Faults

Leaving lights, fridges, or inverters running without sufficient solar or alternator charging can quickly drain your RV’s battery—especially when free camping. Faulty wiring, blown fuses, or poor connections are also common culprits, especially in older or heavily modified vans.

Engine Overheating

Australia’s extreme heat, steep gradients, and long distances can easily lead to engine overheating—particularly if coolant levels are low or the radiator is partially blocked by dust and debris. Diesel engines under heavy load are especially susceptible.

Fuel Problems

Running out of fuel is surprisingly common in remote areas where service stations are scarce. Mistakenly filling diesel into a petrol tank (or vice versa) can cause major engine damage. Contaminated fuel from poor-quality rural stations can also trigger breakdowns.

Mechanical Wear and Tear

Extended trips put stress on parts like fan belts, brake pads, water pumps, and suspension components. Without regular servicing or visual inspections, these can fail suddenly—especially if the RV is overloaded or poorly maintained.

Collision and Impact Damage

Low-clearance accidents (e.g. hitting tree branches or car park ceilings), kangaroo strikes, and sideswiping obstacles at tight campsites or fuel stations are more common than many travellers expect. Even minor damage can disable components or create safety hazards.

Immediate Steps to Take in Case of a Breakdown

When your RV breaks down on the road, your first priority should be safety—for yourself, your passengers, and other road users. Whether it’s a minor fault or a serious mechanical issue, following the right steps can make the situation far less stressful and much easier to manage.

Ensure Safety First

Pull over to a safe area away from traffic—ideally a rest bay or a wide shoulder on the roadside. Activate your hazard lights as soon as you stop. If you have reflective triangles or cones, place them at least 50 to 100 metres behind your RV to warn oncoming vehicles.

If you need to exit the RV, do so cautiously, preferably on the passenger side. Keep pets and children inside unless there’s an immediate danger. In high-speed zones or low-visibility conditions, stay as far from traffic as possible.

Assess the Problem (Only If Safe)

If it’s safe to do so, perform a quick visual and audible inspection of the RV. Check for flat tyres, unusual noises, dashboard warning lights, or visible leaks. If you’re familiar with basic mechanical checks, you can lift the bonnet to check coolant levels or battery connections.

Don’t attempt DIY fixes unless you’re confident you can safely resolve the issue. Making incorrect adjustments or pushing a mechanical limit can worsen the problem.

Call for Roadside Assistance

Contact a breakdown service once you’ve confirmed that the issue can’t be solved on the spot. Every Australian state has its own motoring club that provides roadside help:

• NRMA in New South Wales

• RACV in Victoria

• RACQ in Queensland

• RAA in South Australia

• RAC in Western Australia

• AANT in Northern Territory

Most providers cover services like tyre changes, towing, flat battery jump-starts, and lockouts. If you’re using a rental RV, contact the provider’s 24/7 emergency line—most major companies include roadside assistance in their rental packages.

Share Your Location Clearly

Knowing your exact location will speed up help. Use GPS from your phone or apps like WikiCamps, CamperMate, or Google Maps. If you’re offline or in a no-reception zone, describe visible landmarks, road signs, or distances from the nearest town. Some apps like Emergency+ allow you to send precise coordinates.

3. What to Do If You’re in an Accident

RV accidents can range from minor scrapes at a campground to serious road incidents involving other vehicles or wildlife. No matter the severity, staying calm and following the correct steps is critical—for safety, insurance, and legal reasons.

Stay Calm and Check for Injuries

First, take a deep breath. If you or anyone else is injured, call 000 immediately to request emergency services. Apply basic first aid if you’re trained and can do so safely. Don’t attempt to move seriously injured individuals unless they’re in immediate danger (e.g. fire or traffic).

If the accident is minor and no one is hurt, proceed with caution—adrenaline can mask injuries, so double-check everyone’s condition, including your own.

Secure the Area

Activate your hazard lights and place warning triangles if you have them. Only move the RV if it’s creating a hazard or blocking the road—and only if it’s safe to do so. Otherwise, wait for authorities to arrive and manage traffic.

Avoid standing in the road or near blind corners. Keep passengers inside unless there’s a safety concern outside the vehicle.

Document the Scene Thoroughly

Use your phone to take clear photos from multiple angles. Capture:

• Vehicle damage (yours and others)

• Surroundings, road signs, skid marks, and weather conditions

• Vehicle number plates and positions
  These details will help support insurance claims and official reports later.

Write down what happened while it’s fresh in your mind—including time, location, speed, and sequence of events. Note any witnesses, if available.

Exchange Information with Other Parties

If another driver or property is involved, exchange the following details:

• Full name and phone number

• Driver’s licence number

• Vehicle registration

• Insurance provider and policy number

• Make, model, and colour of the vehicle

Be polite, but never admit fault—even casually. Stick to facts and let insurers or authorities determine liability.

Report to Police If Required

You must report the accident to the police in Australia if:

• Someone is injured

• A vehicle needs towing

• Public property (e.g. signs or guardrails) is damaged

• The other party refuses to exchange details

• You’re in a remote or high-risk area

File a police report either on the spot or at the nearest station. Get an incident number—it will be essential for insurance claims and rental company documentation.

4. Using Roadside Assistance Services in Australia

Roadside assistance is a lifeline when you’re stranded on the road—whether due to a flat tyre, a dead battery, or something more serious. Thankfully, Australia has an extensive and reliable network of motoring clubs that cater to both private RV owners and rental travellers.

State-Based Roadside Assistance Providers

Each Australian state and territory has its own dedicated provider. These organisations offer 24/7 help across urban and rural areas, though response times may vary depending on location.

• NRMA – New South Wales & ACT: www.mynrma.com.au

• RACV – Victoria: www.racv.com.au

• RACQ – Queensland: www.racq.com.au

• RAA – South Australia: www.raa.com.au

• RAC – Western Australia: www.rac.com.au

• AANT – Northern Territory: www.aant.com.au

If you have a membership, you can call them directly. Some also allow one-off callouts at a higher cost if you’re not a member.

What Roadside Assistance Typically Covers

While coverage varies by provider and membership level, most plans include:

• Jump-starting a flat battery

• Tyre changes or inflation

• Emergency fuel delivery

• Mechanical fault diagnosis

• Lockout assistance (keys locked inside)

• Towing (distance limits may apply)

For RVs and larger vehicles, make sure your membership level includes “motorhome” or “large vehicle” coverage, as not all standard roadside packages apply to vehicles over 4.5 tonnes or longer than 5.5 metres.

Mobile Mechanics and Emergency Repair Services

In cases where roadside assistance can’t fully repair your RV, they may dispatch a mobile mechanic. These technicians can often perform:

• Minor engine repairs

• Alternator or fan belt replacement

• Battery replacement

• Cooling system top-ups or patch fixes

If further work is required, your RV may need to be towed to the nearest mechanic. In remote regions, this can mean long delays or overnight stays.

Roadside Coverage for Rental RVs

If you’re in a rental vehicle, don’t call state motoring clubs directly—use the rental company’s emergency number instead. Most companies like Apollo, Britz, Maui, JUCY, and Camplify include 24/7 support in their rental package.

Some may charge extra for tyre or windscreen repairs, lost keys, or incorrect fuel fills—check your agreement for exclusions.

5. Handling Breakdowns in Remote or Outback Areas

Breaking down in remote Australia is vastly different from being stranded on a suburban highway. The isolation, limited phone reception, long distances between towns, and extreme weather make it critical to be prepared and act wisely.

Challenges Unique to Remote Areas

• Lack of phone coverage: Mobile reception can disappear for hundreds of kilometres outside major towns.

• Extreme temperatures: Daytime heat and cold nights can cause physical stress and mechanical issues.

• Scarce services: Towing or repair help might be hours—or even days—away.

• Wildlife and road hazards: You’re more likely to encounter kangaroos, cattle, or sharp gravel that damages tyres.

Stay with Your Vehicle

If your RV breaks down in the outback, never wander off on foot—even if you think help is nearby. It’s much easier for rescuers to locate a large vehicle than a person on foot. Your RV also provides shade, shelter, and supplies.

Use Emergency Communication Tools

• UHF Radios: Many outback travellers use UHF Channel 40 to contact nearby truck drivers or stations.

• Satellite Phones: Ideal for full-time RVers or remote adventurers—these allow contact when mobile phones fail.

• Emergency+ App: Developed by Australia’s emergency services, this app uses your phone’s GPS to display your exact coordinates, even offline.

If you can’t call for help, write down your location and leave it visible (e.g. on the dashboard or window) in case another traveller passes by.

Plan Ahead with Offline Navigation

Use apps like Hema Maps, ExplorOz Traveller, or Wikicamps with offline maps downloaded before leaving reception areas. These tools help you track your location, find rest stops, and identify hazards.

Prepare for Delays

In remote areas, it’s common to wait many hours for help. Always carry:

• At least 10 litres of spare water per person

• High-energy snacks and basic non-perishable food

• Extra fuel and coolant

• First aid supplies and medications

• Blankets and sun protection

• A flashlight and portable battery pack

Inform Someone Before You Go

Always let someone know your planned route and estimated arrival time before venturing into remote zones. Services like Airly, Glympse, or simply texting a friend can save your life if you become unreachable.

Avoid Trespassing on Private or Aboriginal Land

Many remote roads pass through pastoral leases, Indigenous lands, or private property. Don’t venture off-road without permission—even to seek help. Wait for assistance or travel back along your route if you know the last public access point is reachable.

6. Dealing with Rental RVs During a Breakdown or Accident

If you’re travelling in a rental RV in Australia and experience a breakdown or accident, your response process will differ slightly from private vehicle owners. The good news is most major rental companies offer 24/7 support and roadside assistance—but it’s essential to understand your responsibilities.

Contact the Rental Company Immediately

The first step is to call your rental provider’s emergency number (not a state-based roadside assistance hotline). Major RV hire companies like Apollo, Britz, Maui, JUCY, Let’s Go, and Camplify have dedicated teams trained to handle mechanical and accident issues.

You’ll need to provide:

• Your booking or contract number

• The vehicle registration

• Your current location (GPS or nearest landmark)

• A description of the problem or accident

• Photos or damage reports if applicable

Many companies also offer an app or online portal where you can lodge an incident and request help.

Follow the Provider’s Breakdown Protocol

Most rental agreements include instructions in the vehicle glovebox or welcome pack detailing what to do in case of:

• Mechanical failure

• Tyre punctures

• Windscreen cracks

• Flat batteries

• Accidents or vehicle damage

Some providers allow basic DIY tasks like tyre changes or jump-starts, while others require you to wait for authorised personnel. Always follow their process or risk breaching the rental terms.

Understand What’s Covered

Basic rental packages usually include:

• 24/7 roadside assistance

• Towing to the nearest repair centre

• Mechanical failure cover (engine, gearbox, brakes)

However, many do not include:

• Tyre or windscreen damage (unless you buy an add-on)

• Incorrect fuel use or empty tanks

• Damage due to off-road driving or negligence

• Lost keys or lockouts

It’s worth considering liability reduction options before your trip, which lower the excess payable in the event of damage or theft.

Vehicle Replacement or Repairs

If the RV can’t be repaired quickly, the rental company may:

• Send a replacement RV (subject to availability)

• Tow the damaged vehicle to a depot for repair

• Refund unused days if the issue was caused by a mechanical failure

Always ask for written confirmation of any agreement and keep receipts if you pay out-of-pocket for temporary accommodation or transport.

7. Insurance, Claims & Legal Considerations

Whether you own or rent your RV, understanding how insurance works in the event of an accident or damage is vital. The way you respond directly impacts the success of your claim—and your potential liability.

Types of RV Insurance in Australia

There are several types of coverage available:

• Comprehensive Insurance: Covers damage to your RV and other vehicles or property, regardless of who’s at fault. This is strongly recommended for private RV owners.

• Third-Party Property Damage: Covers damage you cause to other people’s vehicles or property—but not your own.

• Third-Party Fire & Theft: Includes fire and theft cover along with third-party damage.

• Rental RV Insurance: Included in most hire packages, but usually with a high excess unless you purchase extra cover.

If you’re a full-time RVer, consider specialist motorhome insurance policies which include contents protection, off-road coverage, and longer-term benefits.

What to Do After an Accident (For Insurance Purposes)

• Document everything: Take clear photos of damage, surroundings, and vehicle positions.

• Exchange details: Get names, registration, and insurance info from other parties involved.

• File a police report if legally required (e.g. injuries, third-party damage, or hit-and-run).

• Notify your insurer or rental company as soon as possible—delays can weaken your claim.

• Don’t admit fault: Let your insurer determine liability after reviewing the evidence.

Making an Insurance Claim

Most insurers and rental companies now allow online claim submissions. You’ll need to include:

• Your contact and policy details

• Photos and description of the incident

• A police report or incident number (if applicable)

• Copies of any towing or repair invoices

The claim process can take several days to weeks, depending on the complexity. Keep copies of all documents and follow up regularly.

Understanding Your Excess (Out-of-Pocket Cost)

In Australia, the excess is the amount you pay out-of-pocket when making a claim. It typically ranges from $500 to $5,000. Rental companies often offer liability reduction cover that can lower this to as little as $0 for a fee.

Always check:

• What your excess is for accident vs windscreen vs single-vehicle incidents

• If multiple claims increase your excess or void your coverage

• Whether damage in remote or off-road areas is included

Legal Responsibility

If you’re involved in a serious accident resulting in injury, death, or major damage:

• You must stop and render assistance

• You must report the incident to police

• You may be required to attend court if a serious offence (e.g. dangerous driving) is alleged

For travellers on overseas licences, local laws still apply. In major cases, it’s wise to contact a legal advisor or seek help from your country’s consulate.

8. Preventative Measures Before Hitting the Road

The best way to handle a breakdown is to avoid one altogether. While not all issues can be predicted, many common RV problems can be prevented with regular maintenance and smart planning—especially before heading into remote areas.

Conduct a Pre-Trip Inspection

Before every trip, especially multi-day or remote journeys, perform a thorough check of your RV’s core systems:

• Tyres: Inspect for wear, cracks, proper tread depth, and correct pressure (including the spare).

• Fluids: Check oil, coolant, brake fluid, transmission fluid, and windscreen washer levels.

• Battery: Ensure it’s fully charged and that terminals are clean and secure.

• Lights & Indicators: Test all exterior lights including brake lights and reversing lights.

• Brakes & Suspension: Listen for noises, and check for unusual vibrations or softness in braking.

• Gas System: Check for leaks around connections and confirm your gas bottles are full and secured properly.

For motorhomes, don’t forget to inspect both the vehicle engine and the living area systems (electrical, plumbing, appliances).

Daily Checks During Travel

Even on a multi-week trip, spending five minutes each day on visual checks can prevent disaster. Walk around the vehicle each morning and look for:

• Tyre pressure loss or visible damage

• Coolant or oil leaks under the RV

• Loose hoses, doors, hatches, or awnings

• Cracks in the windscreen or body

• Changes in engine sound or dashboard lights

Catch issues early and you may avoid major repairs.

Carry Essential Spares and Tools

No matter how well-prepared you are, you’ll want some basic equipment on board:

• Jack and tyre iron

• Spare tyre (fully inflated)

• Tyre repair kit and compressor

• Jumper cables or portable jump starter

• Coolant, engine oil, brake fluid

• Replacement fuses and bulbs

• Multitool or wrench set

• Duct tape and cable ties for temporary fixes

Even if you don’t know how to use all of these tools, a passing mechanic or fellow traveller might—and having them can save hours.

Schedule Regular Servicing

If you’re a full-time or frequent traveller, schedule servicing based on distance driven, not just time. Let a qualified mechanic inspect your:

• Brake pads and rotors

• Drive belts and timing chain

• Air and fuel filters

• Suspension and steering system

• Tyres and wheel alignment

Keep all service records in a folder or digital file. This is particularly useful for warranty issues, resale value, or insurance claims.

9. Useful Emergency Contacts & Resources in Australia

In a country as vast and varied as Australia, having quick access to the right resources can make all the difference when dealing with an RV breakdown or accident. Here are the most reliable services, websites, and tools every RVer should know and save before hitting the road.

Emergency Services

• 000 – For all life-threatening emergencies (Police, Fire, Ambulance)

• 112 – Use this if you have no signal but can connect to any mobile network (emergency-only)

Download the Emergency+ app (by Australian emergency services) to quickly provide your GPS location to responders—even offline.

Roadside Assistance Providers

Each Australian state and territory has its own motoring organisation offering roadside support:

• NRMA (NSW & ACT) – www.mynrma.com.au

• RACV (Victoria) – www.racv.com.au

• RACQ (Queensland) – www.racq.com.au

• RAA (South Australia) – www.raa.com.au

• RAC (Western Australia) – www.rac.com.au

• AANT (Northern Territory) – www.aant.com.au

Membership plans often include towing, mechanical help, and travel support.

Rental Company Support Numbers

• Apollo Campers: www.apollocamper.com

• Britz / Maui / Mighty: www.britz.com.au / www.maui-rentals.com / www.mightycampers.com.au

• JUCY Rentals: www.jucy.com.au

• Camplify (Peer-to-peer): www.camplify.com.au

• Let’s Go Motorhomes: www.letsgomotorhomes.com.au

Always use the 24/7 emergency line provided in your rental pack.

Navigation & Camping Apps

• WikiCamps Australia: www.wikicamps.com.au

• CamperMate: www.campermate.com.au

• ExplorOz Traveller: www.exploroz.com

• Hema Maps: www.hemamaps.com

• Google Maps: Save offline areas for remote zones

These apps offer detailed listings for campsites, dump points, fuel stations, and real-time reviews—even in offline mode.

Outback and Remote Travel Support

• Royal Flying Doctor Service (RFDS): www.flyingdoctor.org.au – Emergency medical help in remote Australia

• Outback Way: www.outbackway.org.au – Travel tips and updates for the “Longest Shortcut” through central Australia

• Travelsafe Advisory: www.travelsafe.org.au – Travel alerts and road safety resources

Insurance & Legal Support

• Check your insurer’s website for 24/7 claim lodgement portals

• Keep policy numbers and emergency claim contacts printed and stored in your glovebox or RV manual folder

• For legal help after an accident, consult your insurer’s recommended legal partners or contact the Legal Aid Commission in your state

10. Tips for Staying Calm and Safe During RV Emergencies

When things go wrong on the road, how you respond mentally and emotionally matters just as much as how you respond mechanically. Staying calm, thinking clearly, and following a plan can protect you from panic—and help you take the right action.

Stay Calm and Don’t Rush

The first step is to stop, breathe, and assess the situation with a clear head. Panicking can lead to poor decisions like rushing a tyre change on an unsafe shoulder or forgetting to secure the scene. Take a few moments to collect your thoughts before acting.

Keep an Emergency Kit Ready

Always carry a dedicated emergency kit in your RV that includes:

• A well-stocked first-aid kit

• Drinking water and non-perishable snacks

• Torch or headlamp with extra batteries

• Hi-vis vest and warning triangle

• Warm blanket and poncho

• Power bank or backup phone charger

• Notepad and pen to record details if your phone fails

Check your kit before each long trip and restock anything missing or expired.

Use a Checklist for Breakdowns or Accidents

When stress is high, it’s easy to forget steps. Keep a printed or laminated checklist in your glovebox or RV binder. Include:

• What to do in case of a breakdown

• What to do in case of an accident

• Emergency numbers and policy contacts

• Steps for documenting damage

• Safety reminders (hazard lights, triangle placement, etc.)

This one resource can help you stay focused and efficient when it matters most.

Don’t Accept Help from Unfamiliar Strangers in Isolated Areas

While many fellow travellers are generous and well-intentioned, always use caution—especially when travelling alone or with children. Stay inside your locked RV if you feel unsafe and wait for official assistance. Trust your instincts.

Know When to Wait and When to Act

In remote areas, it may be safer to stay put rather than trying to reach the next town on foot. Conversely, if you’re in an active danger zone (e.g. near bushfires, floods, or on a narrow shoulder), it may be best to relocate the vehicle if it’s drivable. Use sound judgment and always prioritise safety over convenience.

Conclusion

Breakdowns and accidents are an inevitable part of long-term RV travel, especially in a country as vast and rugged as Australia. But with the right preparation, a calm mindset, and a clear understanding of what to do, you can turn a potentially stressful situation into a manageable detour—not a disaster.

Knowing how to stay safe on the roadside, who to call for help, and how to document everything properly gives you confidence in any situation. Whether you’re travelling in a rental motorhome or your own fully kitted-out van, being proactive—rather than reactive—is your greatest tool.

Remember, even the most seasoned RVers face hiccups. What sets the smart traveller apart is how well they prepare, respond, and recover.

Before you hit the road again, take time to review your roadside assistance coverage, emergency kit, and inspection checklist. It might just save you hours—or even your trip.